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Shipping

Orders are processed and shipped Monday through Friday, excluding holidays.  Most orders are shipped within a day. If for some reason we are out of stock, we will contact you immediately to suggest a replacement item or to organize a back order. AMANDA PEARL cannot be held responsible for unanticipated delays.

A shipping confirmation will be emailed to you as soon as your order has been shipped. If you have questions about the delivery of your purchase, an AMANDA PEARL Online Personal Shopper will be pleased to assist you via e-mail at aponline@amandapearl.com.

 

Shipping Methods and Fees

United States shipping is done via UPS and USPS and gets delivered within 1-5 business days, depending on selected service. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page.

For International shipments we use UPS. Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

 


    Shipping Carrier and Restrictions

    We ship all fine jewelry orders via UPS insured. All orders require a signature upon receipt. We cannot ship to Post Office Boxes or AFPOs. We do this to further protect you and us from the possibility of third party fraud.


    Communication/Tracking Orders

    We will attempt to communicate with customers by email. All relevant information about your order will be sent to the email address you have provided to us. Please ensure the email address provided is accurate and up to date.


    Changes/Cancellations

    If you wish to cancel or modify your order, please send an email as soon as possible to aponline@amandapearl.com We will make every effort to accommodate your request; however, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy.

     

    Returns

    AMANDA PEARL wants to ensure your complete satisfaction. For AMANDAPEARL.com purchases, we will accept unworn, unused or defective merchandise for a full refund. Please note that only items purchased from this website can be returned according to the policies below:

     

    • All items must be returned in unused (re-saleable) condition and must include original packaging. No credits or refunds will be issued on used, worn or damaged goods. If the products you return are in new and unused condition, we will refund you the cost of goods sold.
    • Full-priced merchandise must be returned within 14 days from date of receipt to receive a refund. We are unable to accept returns of sale merchandise, discounted items or custom orders.
    • You must submit a request for a Return Authorization number (RA#) from our customer service department within 7 days upon receipt of your order. Please email us at online@amandapearl.com and include a short summary of the reason for return so that we may better serve you in the future.
    • Refunds will be issued in the same form as payment.
    • Shipping costs are non-refundable on returns. Original shipping costs on defective items will be refunded.
    • Goods must be returned using the return label provided.
    • Every effort will be made to ensure a prompt refund. You will be notified via email once your return has been received in good order and a credit has been issued.

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