frequently asked questions
How do I figure out my ring size?
Not sure of your ring size?
Print THIS GUIDE to match one of your existing rings to the size on the sheet, or to measure the circumference of your finger.
More of a digital person?Download this app.
Is that too overwhelming?
Order this RING SIZER to help you determine your perfect fit.
OMG, is this all still overwhelming?
We made videos for that.
We look forward to getting our rings on your fingers!
Do you make size adjustments?
If you are still unsure of the size to order please contact us. Depending on the item, we might be able to enlarge or make smaller to your exact size. If you are in NYC, feel free to make an appointment to come in and have your piece sized right on you.
How long does it take to get an item that is on backorder?
The Backorder time varies. It could be 2 days or 2 weeks. Reach out to us if you see an item you like is on backorder and we will give you an approximate date.
Why are some earrings sold as pairs and others sold as singles?
Most (but not all) earrings are sold individually, so that they can be combined as the wearer sees fit – plain pearl with spiked pearl, spike with pearl, and the pearl clutch backs fit on any post to change up even the most classic of studs.
Repairs
Check out our Materials & Care Guide for the best methods in protecting the longevity of your jewelry. Should damage occur, please email aponline@amandapearl.com including your name, order number, description and photo of damage. If we determine that we are able to repair your piece, we will respond with shipping instructions. Repairs can take 4-6 weeks to complete and are subject to shipping charges if the damage is not due to manufacturer defect.
Do you offer gift wrapping?
Yes! When you purchase please leave us a note if you’d like gift-wrapping and/or an enclosure card.
I am having trouble deciding what to order, is there anyone that I can talk to?
We are happy to help! You can contact us at aponline@amandapearl.com, call our office at (646) 666-0653, or schedule a private showroom appointment to see all of your options.
I am having trouble deciding what to order, is there anyone that I can talk to?
We are happy to help! You can contact us at aponline@amandapearl.com, call our office at (646) 666-0653, or schedule a private showroom appointment to see all of your options.
Where can I try on jewelry?
Come see us at our NYC showroom. Just email aponline@amandapearl.com to schedule your private appointment.
Where is the jewelry made?
Our jewelry is all made right here in NYC, USA. For more on our craftsmanship, please click HERE.
How can I be featured in your social media?
Tag your image on Instagram so we can see it, along with #APxME for your chance to be featured!
What is your return policy?
Please view our Return Policy HERE.
What is the best way for me to care for my pieces?
So glad you asked! Check out our Care Guide.
What is the best way for me to care for my pieces?
So sorry! Please email us at aponline@amandapearl.com and we’ll get back to you ASAP.
HOW DO I PUT ON THE CLIMBER EARRINGS?
1.
THREAD THE EAR WIRE STRAIGHT THROUGH YOUR EAR PIERCING
2.
TURN THE EARRING SO ITS CURVE FOLLOWS THE SHAPE OF YOUR EAR
3.
SQUEEZE THE EAR WIRE TO HOLD SECURELY TO YOUR EAR