Check out our Materials & Care Guide for the best methods in protecting the longevity of your jewelry. Should damage occur, please email aponline@amandapearl.com including your name, order number, description and photo of damage. If we determine that we are able to repair your piece, we will respond with shipping instructions. Repairs can take 4-6 weeks to complete and are subject to shipping charges if the damage is not due to manufacturer defect.